Privacy Policy
Who we are
Case Help is a service operated by Wayco.
This policy explains how Wayco handles your information. You can reach us at the address and contact details below.
- Wayco
- 169 Madison Ave
- Email: info@wayco.ai
- Phone: +18482810033
Information we collect
We collect information you give us and information created when we work with you.
- Your name.
- Your contact information, including your phone number and email address.
- The details you share on our intake forms.
- Call recordings and transcripts from calls with our intake assistant.
- Records of the messages, calls, and emails we exchange with you.
How we use it
We use your information to help you and to run our intake process.
- To provide intake services and review your case.
- To send you appointment and case communications.
- To answer your questions and give you support.
How we share it
We share your information only when we need to.
- With service providers that help us deliver messages and run our services. They may use your information only to do that work for us.
- When the law requires it, or to respond to a valid legal request.
Mobile information and SMS opt-in data
SMS communications
You can give consent to receive text messages on our web forms, or verbally during a call with our intake assistant. If you opt in, here is what to expect.
- appointment reminders
- intake follow-ups
- case status updates
Message frequency varies. Message and data rates may apply.
Reply STOP at any time to opt out. Reply HELP for help, or contact us at info@wayco.ai.
Data security
We use reasonable technical and organizational measures to protect your information. No method of storage or transmission is fully secure, so we cannot promise perfect security.
Data retention
We keep your information for as long as we need it to provide our services and to meet our legal and record keeping obligations. When we no longer need it, we delete it or make it anonymous.
Your rights
You can ask us to see, correct, or delete the personal information we hold about you. To make a request, contact us at info@wayco.ai or +18482810033.
Changes to this policy
We may update this policy from time to time. When we do, we will change the date at the top of this page. Please check back for the latest version.
Contact us
If you have any questions about this policy, contact Wayco at info@wayco.ai or +18482810033.