SMS Consent

Last updated: July 14, 2026

Case Help is a service operated by Wayco.

This page documents how Wayco collects consent to send text messages. We collect consent in two ways.

Web form opt-in

A person can opt in on our web forms by checking a consent box. The box is not checked by default and is not required to submit the form. The exact words shown next to the box are:

I agree to receive SMS text messages from Case Help regarding my intake, including appointment reminders and case updates. Message frequency varies. Message & data rates may apply. Reply STOP to opt out, HELP for help.

Verbal opt-in on a call

A person can also opt in verbally during a call with our intake assistant. Near the end of the call, the assistant reads this disclosure and asks for a clear yes or no:

Before we wrap up — is it okay if Case Help sends you text messages about your intake, like appointment reminders and case updates? Message frequency varies, and message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help.

How we record consent

We keep a timestamped record of every consent. For a web opt-in, we store the form submission metadata. For a verbal opt-in, we store the call ID and a transcript excerpt of just the consent exchange.